Terms and conditions

Payment options:

  • Card payment:
    Pay directly with your debit or credit card.
    Card payments are made securely through Borgun.
    You will be redirected to the Borgun payment page to enter your payment details and finish the transaction process.
  • Paypal:
    Pay fast and easy with the paypal solution. You can use your debit card to pay, without creating a paypal-account. 
    (this option might not be available for every country)
  • AUR (iceland only)
    Borgaðu einfalt og fljótlegt með farsímanum. Þú getur tengt Aur við bæði debet- og kreditkort (Aur millifærslur kosta ekkert ef debetkort er notað).
    Aur appið er fyrir alla Android og iPhone farsímanotendur. Það skiptir engu máli hjá hvaða símafyrirtæki eða banka þú ert.
    Sæktu appið hér: https://www.aur.is/

Delivery:

Iceland:

  • free home delivery within capital area
  • free postal package outside capital area
  • in store pickup on týsgata 1
rest of the world:
  • Standard shipping 
    (600 icelandic krona)
  • with tracking nr
    (1000 icelandic krona)

Approximate delivery times:

  • ICELAND : 1 day
  • europe : 6-9 days
  • overseas 10-15 days

All packages are sent with iceland post
www.posturinn.is


Returns and refunds:

All customers at www.svartbysvart.com are entitled to a 14 day withdrawal period.

custom made pieces are considered final sale and can not be refunded or exchanged.

For the withdrawal to be valid the product has to be unused and returned in the original condition.  Returns are at your own expense unless the product sent from us is defective on arrival. The product has to be sent back in its original packaging or a padded envelope/cardboard box.

To return your product, you should mail your product to: 
Svartbysvart ehf
Baldursgata 7
101 Reykjavik
Iceland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

All returns that are shipped back within the 14-day time period or returned in store will be refunded to the original form of payment.

All items are made with attention to quality.
However, if an item is damaged on arrival, please contact us immediately.
If items have a manufacturing fault that occurred within a 12-month period from the date of purchase, please contact us for further assistance.

For further questions, please contact:

marko@markosvart.com

Svartbysvart ehf
Kt: 441021-0540
vat number: 142924
Svartbysvart ehf. is registered in the Icelandic Register of Companies.